Refund policy

Return & Refund Policy

We want you to have a positive shopping experience with ShopNivo.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us with your order number and relevant photos or videos.

Products must be unused and in their original condition where applicable.

Due to hygiene and safety considerations, opened or used oral-care products may not be eligible for return.

Approved returns, refunds, or replacements will be handled according to the product condition and circumstances of the order.

To request a return or refund, please contact us:

WhatsApp: +974-71580072
Email: shopnivo.online@gmail.com